Home FAQs Cuba Rocks - Customer Experience Survey

Who Are We?

We are Lee-Anne & Jusnier ('Turbo' to his friends).
An English/Cuban couple who know Cuba like the back of their hands, and would like to share their first-hand knowledge with you!

Lee-Anne & Jusnier Blanco - Cuba Rocks!

Helping you discover the REAL Cuba!

Cuba Rocks - Customer Experience Survey

We are constantly trying to improve the service we offer to our clients at Cuba Rocks and your opinion is very important to us.

We'd really appreciate it if you could spare a few minutes to tell us your thoughts on our website, our pre-departure information and your overall expereince in Cuba.


It’s only 20 questions, so it shouldn't take up too much of your time, (and none of them are compuslory - just tell us what you think).


Cuba Rocks First Impressions


  1. How did you first discover Cuba Rocks?

  2. ( Optional )
Internet Search Engine
Friends
Other

  1. If Other, how?

  2. ( Optional )

  1. In the end, what made you decide to make your booking through Cuba Rocks?

  2. ( Optional )

Cuba Rocks Website


  1. Please give us some feedback on your experience with our website.

  2. ( Optional )
One of the bestPretty goodAbout averagePretty poorOne of the worst
Look and feel of website
Ease of use of website
Quality of information on website
Accuracy of website
Time to load pages on website

  1. Was there anything specific that you liked about our website?

  2. ( Optional )

  1. More importantly, was there anything specific that you DIDN'T like about our website?

  2. ( Optional )

  1. Did the website give you all the information that you needed?

  2. ( Optional )
Yes
Pretty much
No, could have had more information

  1. What could be add or change to make the website better?

  2. ( Optional )

Cuba Rocks pre-departure information


  1. How do you rate the quality of the pre-departure information?

  2. ( Optional )
One of the bestPretty goodAbout averagePretty poorOne of the worst
General Information about Cuba Booklet
Personal Itinerary & Guide
Accommodation Information

  1. Did the pre-departure information give you all the information that you needed?

  2. ( Optional )
Yes
No

  1. Were there any errors in the pre-departure information that we should be aware of?

  2. ( Optional )

  1. What else could we have told you that would have made your holiday easier / more enjoyable?

  2. ( Optional )

Your Details


This question is required
  1. Please let us know who you are.


  1. Please let us know your age group (Shhh! It's a secret! We promise not to tell anyone!).

  2. ( Optional )
18 - 29
30 - 39
40 - 49
50 - 59
60 - 69 Retired and loving it!
above 70 and enjoying life!

Experiences in Cuba & recommendations


  1. What were your top 3 overall highlights of your trip to Cuba, and what made them so special?

  2. ( Optional )
Number 1. highlight in Cuba & what made it so special?

Number 2. highlight in Cuba & what made it so special?

Number 3. highlight in Cuba & what made it so special?


  1. What did not meet your expectations in Cuba, and why?

  2. ( Optional )
Number 1. What did not meet your expectations in Cuba and why?

Number 2. What did not meet your expectations in Cuba and why?

Number 3. What did not meet your expectations in Cuba and why?

  1. Do you have any special experiences/ day trips or recommendations from your holiday, that you

    could share with us?

  2. ( Optional )

  1. Do you think you would go back to Cuba again?

  2. ( Optional )
Yes, definitely (and soon)
Probably, but not for a few years
Maybe, but there are other places on my wish list first...
Very much doubt it!

  1. Would you recommend Cuba as a holiday destination to your friends?

  2. ( Optional )
Yes! Definitely
Probably, if they asked
Probably not
Are you kidding!

  1. Would you recommend Cuba Rocks to your freinds & family?

  2. ( Optional )
Yes, Definitely
Probably, if they asked
Probably not
Are you kidding!

  1. We are continually trying to improve the service offered by Cuba Rocks.

    Please could you give us any other comments or suggestions that you feel may be helpful to us in the future...

  2. ( Optional )

Accommodation


  1. Overall, was your accommodation for Cuba what you expected?

  2. ( Optional )
Yes, pretty much
It was generally OK
It wasn't quite up to the standard that I was expecting
Well below my expectations

  1. Which was your favourite Casa Particular in Cuba?

  2. ( Optional )

  1. Please give us some feedback on your accommodation.

  2. ( Optional )




Many thanks for your feedback.

Lee-Anne & Jusnier Blanco

Cuba Rocks